Civic AI Agent

Cicic AI Agent is a generative artificial intelligence (AI) solution that responds to user inquiries across multiple languages and platforms, enabling conversations through chat, voice, SMS, and and even Amazon Alexa. Our versatile agentic assistant helps organizations improve customer service through instant, consistent responses across a variety of communication channels .

Enhance your stakeholder experience

Provide question and answer support in many languages via text or voice with intelligent multi-part interaction using ‘canned’ answers and Gen AI

Leverage natural language and semantic understanding

Use natural language processing (NLP) capabilities to better understand human questions. Build conversational applications using high-performance Gen AI.

Reduce customer support wait times

Automate customer support workflows. Realize cost savings and serve your stakeholders better so they can get accurate answers and help quickly.

Provide board meeting data, budget data, enrollment inforamtion, and more to make your website a source of knowledge.

Implement the latest generative AI technology

Utilize intent and slot matching for diverse Q&A workflows. Leverage natural language understanding, context management, and multi-turn dialogues through large language models (LLMs) and retrieval augmented generation (RAG).

Customized chat interface
Embeded in website with look & feel
Queries to matching “canned’ responses
Gen AI respones based on your knowledge bases (RAG)
Multi-language text and audio

Inital set-up fee
Monthly cost based on options and user traffic
Uses your data as knowledge bases
Permission to access data and resources maintained
Admin controls and guardrails

Technical architecture with optional add-ons

AI Training Included

Civic AI Agent implementation includes training for your team on Generative AI fundamentals, Amazon Bedrock, and responsible AI practices. We don't just deploy—we ensure your staff understands how to maintain, update, and optimize the system.

What Your Team Learns:

Generative AI Essentials on AWS
Amazon Bedrock knowledge base management
How to update "canned" responses and train the agent
Monitoring and improving AI accuracy

As an AWS Authorized Training Provider, we teach your team to own and evolve the solution.

View AI Training Courses →

Civic AI Agent

With Tech Reformers’ Civic AI Agent, we work with you to configure Amazon Bedrock Knowledge Bases with up to 3 supported data sources, for example, Microsoft SharePoint and Google Drive. We create a working prototype and then collaborate to embed in your website.

Sample Agents
City
School District

Implementation + Training = Success

Tech Reformers combines AWS solution implementation with expert training. We're an AWS Authorized Training Provider—we don't just build your solution, we ensure your team can manage and optimize it.

Discuss This Solution Free AWS Assessment

New to AWS? Our greenfield package combines implementation with customized training for your team. Learn more →